EAN: 9783031011313

SYNTHESIS LECTURES ON INFORMATION CONCEPTS RETR...

Let us start with a simple scenario: a man asks a woman how high is Mount Everest? The woman
replies 29 029 feet. Nothing could be simpler. Now let us suppose that rather than standing in
a room  or sitting on a bus  the man is at his desk and the woman is 300 miles away with the
conversation taking place using e-mail. Still simple? Certainly--it happens every day. So why
all the bother about digital (virtual  electronic  chat  etc.) reference? If the man is a pilot
flying over Mount Everest  the answer matters. If you are a lawyer going to court  the identity
of the woman is very important. Also  if you ever want to find the answer again  how that
transaction took place matters a lot. Digital reference is a deceptively simple concept on its
face: the incorporation of human expertise into the information system. This lecture seeks to
explore the question of how human expertise is incorporated into a variety of information
systems  from libraries  to digital libraries  to information retrieval engines  to knowledge
bases. What we learn through this endeavor  begun primarily in the library context  is that the
models  methods  standards  and experiments in digital reference have wide applicability. We
also catch a glimpse of an unfolding future in which ubiquitous computing makes the
identification  interaction  and capture of expertise increasingly important. It is a future
that is much more complex than we had anticipated. It is a future in which documents and
artifacts are less important than the contexts of their creation and use. Table of Contents:
Defining Reference in a Digital Age   Conversations   Digital Reference in Practice   Digital
Reference an a New Future   Conclusion

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