This book explores the need for innovative approaches to administrative digitization
leveraging technologies such as AI blockchain and smart processes to meet citizens'
expectations with a particular focus on the role of Chief Digital Officers (CDOs) in driving
successful digital transformations within public institutions. Administrative digitization
requires fresh inputs to match the leaps seen in the industry sector utilizing technologies
like AI-driven automation blockchain transactions and security tools. Smart process solutions
are seen as transformative in upholding service standards aligned with citizens' state
expectations. Unlike commercial companies collaboration offers those overseeing public sector
digitization enhanced scaling opportunities by drawing from experiences in other regions and
metropolises directly applicable and reusable. In the public realm digital strategies mirror
legal and social conditions necessitating adjustments and adaptation options for Chief Digital
Officers as they lead digital transformation. Methodological focal points in task structure
redesign process optimization and motivating actors yield diverse action areas for the CDO's
new role in public institutions. This book explores the instruments strategies and attitudes
necessary to successfully implement transformative initiatives in organizations emphasizing
proven concepts with practical applicability enabling readers to derive their own interaction
options as digital guidance leaders. The book is a concise introduction to the specific
requirements for visionary designers driving dynamic changes in user-centric public services.
