EAN: 9783319085203

PRACTICAL MANUAL OF QUALITY FUNCTION DEPLOYMENT...

This book introduces into the practical application of Quality Function Deployment (QFD) beyond
the famous House of Quality Matrix by presenting a fully developed example of a clear and
comprehensive QFD framework. The QFD workflow is described step by step  encompassing strategic
planning  customer surveys  product and service characteristics  mechanisms  parts and cost
deployment  technologies  process phases and faults analysis. The model  as presented with
practical suggestions  can be used in firms with low resources and or need for speed. In
addition  a chapter is dedicated to the most common fuzzy algorithms  explained for
professionals and the book closes by describing in detail some QFD case studies. This book will
be of interest to all who wish to use QFD to respond to and satisfy customer requirements
effectively.

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