EAN: 9783319231945

FUNDAMENTALS OF SERVICE SYSTEMS GEBUNDEN

This textbook addresses the conceptual and practical aspects of the various phases of the
lifecycle of service systems  ranging from service ideation  design  implementation  analysis 
improvement and trading associated with service systems engineering. Written by leading experts
in the field  this indispensable textbook will enable a new wave of future professionals to
think in a service-focused way with the right balance of competencies in computer science 
engineering  and management.Fundamentals of Service Systems is a centerpiece for a course
syllabus on service systems. Each chapter includes a summary  a list of learning objectives  an
opening case  and a review section with questions  a project description  a list of key terms 
and a list of further reading bibliography. All these elements enable students to learn at a
faster and more comfortable peace.For researchers  teachers  and students who want to learn
about this new emerging science  Fundamentals of Service Systems provides an overview of the
core disciplines underlying the study of service systems. It is aimed at students of
information systems  information technology  and business and economics. It also targets
business and IT practitioners  especially those who are looking for better ways of innovating 
designing  modeling  analyzing  and optimizing service systems.

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