EAN: 9783319326887

EXPLORING SERVICES SCIENCE KARTONIERT (TB)

This book contains the refereed proceedings of the 7th International Conference on Exploring
Service Science (IESS)  held in Bucharest  Romania  in May 2016.Service science constitutes an
interdisciplinary approach to systematic innovation in service systems  integrating managerial
social  legal  and engineering aspects to address the theoretical and practical challenges of
the service industry and its economy. The 45 full papers and 13 short papers accepted for IESS
were selected from 119 submissions. The papers consider the topics service exploration theories
and processes  modeling service requirements and management of business processes  value
co-creation through knowledge management and user-centric services  service design
methodologies and patterns  service innovation and strategy  IT-based service engineering 
servitization in sustainable manufacturing  product-service systems  business software services
and data-driven service design  web service design and service-oriented agents  IoT and mobile
apps for public transport service management  e-health services and medical data
interoperability  and service and IT-oriented learning and education systems.

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