This book compares the unique features of workplace mediation to other contexts of mediation
as well as the specific competences each situation requires of the mediator. It covers many
important issues related to workplace mediation and discusses interventions by managers such
as conflict coaching and informal mediation. It proposes a new model to assess the
effectiveness of mediation and discusses the impact of legal systems HRM policies as well as
power structures and cultural differences. The book takes into account perspectives from
multiple disciplines such as management business psychology law and sociology. It also
discusses mediation aspects from a variety of cultural and regional contexts. The book advances
knowledge about the application process and effects of workplace mediation and includes
practical tips for scholars practitioners mediators and managers to enhance their mediation
practice or to foster constructive conflict management in organizations.
