This book is published open access under a CC BY 4.0 license. This book addresses how
organizations can deal with human fallibility in order to create space for excellence at work.
Some mistakes in work settings put lives at risk while others create openings for innovative
breakthroughs. In order to deal constructively with fallibility an organization needs a
communication climate where it is normal to voice opinions admit mistakes and ask for help in
critical situations. The book builds on interviews with practitioners in healthcare aviation
IT public governance and industry. It connects narratives from these fields with theories
from organizational psychology and philosophy as well as from positive organizational
scholarship. In the final chapter an overall ethics of fallibility at work is outlined.
Fallibility at Work contributes to research in multiple academic disciplines but also reaches
out to practitioners who are interested in the connections between error and excellence in
organizations.
