Christoph G. Schuetz examines the conceptual modeling aspects of multilevel business processes
without neglecting the implementation aspects. Furthermore he investigates the advantages of
hetero-homogeneous models for quantitative business process analysis. Multilevel models reflect
the reality of many information systems. In this respect process-aware information systems are
no exception. Multilevel models capture interdependencies between business processes at
different organizational levels and allow for a convenient representation of business process
variability which in turn facilitates the analysis of business processes across different
organizational units.
