EAN: 9780230291478

THE PEOPLE SOLUTIONS SOURCEBOOK - NEIL THOMPSON...

Working with people requires engaging with the issues that inevitably affect their lives and
work - whether conflict or stress  relationship difficulties or communication breakdown.This
hands-on sourcebook is an essential introduction to tackling the problems that arise between
people. Offering a wealth of practical advice  methods and strategies  it will support you in
building your own toolkit of methods  enabling you to turn problems into successes with both
fairness and sensitivity.The book is divided into three easy-to-navigate parts:Part I provides
a theoretical backdrop for the book. It explores the factors that contribute to a range of
problems and discusses the knowledge  skills and values involved in effective problem solving.
Part II is a collection of over eighty tools. Organized alphabetically  each technique is
thoroughly explained so that you know when and how it can be used and what results it can
deliver. Part III is a guide to further learning  packed with suggestions for reading and
designed as a springboard for more advanced learning and skill development. This versatile
resource builds on the success of its predecessor (People Problems) to demonstrate the
important role that methods can play in working with people and their problems  whatever the
setting. Grounded in realism and informed by the author's extensive experience  it will be
indispensible for teaching  study and practice across the fields of social care  nursing  human
resource and business management and any other professional role which is defined by its
contact with people.

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