Today's most sought-after customer service sleuth and turnaround expert unlocks the secrets to
transforming customer service and building unshakeable customer engagement and loyalty Customer
service done right is one of today's most powerful competitive advantages. In Can Your Customer
Service Do This? Micah Solomon-who has worked with brands from Auberge Resorts to Audi of
America from Cleveland Clinic to the NFL Players Association-shares everything he knows about
creating a world-class customer experience and building sustainable bottom-line success. With
wit and clarity Micah shares real-life customer service detective examples and the customer
service transformation that follows. . Micah Solomon is one of the top customer service
trainers training designers keynote speakers and authors on the subjects of customer service
customer experience and hospitality. . This comprehensive guide and toolkit builds on
Solomon's 3 decades' experience of building and rebuilding customer service at some of the
great companies and brands of our time. . The author's clients include Microsoft Audi of
America Merck Pharmaceuticals Cleveland Clinic The Museum of Modern Art (MoMA) and some of
the leading Five-Star (Forbes-rated) hotels and resorts in America and around the world.
Solomon helps readers to learn the art of anticipatory customer service-getting inside the
heads of the customer empathizing with their dissatisfaction examining processes and
procedures that are antiquated or not competitive enough and learning to be innovative about
modifying or optimizing various different modes of customer service and the methods available
today and he also shares the customer service training he uses to transform customer service
performance across multiple industries including his well-known MAMA Method of working
successfully with upset customers. Whether your business is an established brand or just
starting out Micah Solomon offers step-by-step secrets that will one-up the competition and
build sustainable bottom line success through lasting customer engagement and loyalty.
