Global surveys from McKinsey BCG Gartner and others show that less than 30% of digital
transformation programs succeed in their missions to improve a company's performance and
employee productivity. This is due to the fact that IT efforts within the company do not center
around the employee. This book will provide concrete steps to allow both IT professionals and
business leaders to transform the way they deliver IT to employees - with the employee (the
human) centered in their transformation. The concepts models checklists and playbook you'll
review are based on the author's many years of experience lessons learned and proven
outcomes. IT organizations want to improve their employee experience but don't know how and
this is the must have book for those who don't know where to start. More than two-thirds of
today's jobs require good digital and IT skills from employees. The expectations of management
who invest in these big digital transformations is that the employees will become more
productive effective and help the bottom line. However this can only happen through active
and proactive change of IT operations and transformations that center the employee rather than
technology or senior management. This book reveals the benefit of moving towards an approach
where employees gain technology aptitude are up for technology change and are willing to
learn more for their benefit and even provide feedback on ways to improve these tools
trainings and support. You'll see how employee engagement and experience research concepts
and implementations are growing rapidly across many organizations and taking a key role in
their global strategies. Employee-centric IT will transform employees to own their digital
literacy and development and this in turn reduces or even eliminates the shadow IT need and
allows the organization to drive and implement successful digital transformation. What You'll
Learn Understand the value of being employee-centric in IT departments versus current models
Take steps to win IT team's acceptance of the changes needed to achieve employee-centricity Be
proactive in providing training & information on digital & productivity tools Who This Book Is
For Business leaders IT and digital leaders as well as IT employees who would like to
transform their current IT and Digital teams to be more employee centric and drive highest
level of value adoption and satisfaction for their IT digital programs transformations and
investment.
