'Brilliant...as entertaining and interesting as it is practical' - Graham Allcott author of
How to be a Productivity Ninja We are surrounded by feedback whether we're being asked to like
rate or otherwise comment on products services or even people. At work the right kind of
feedback delivered at the right time and in the right way can help us all to learn and improve.
On the ground though that's easier said than done. Help is at hand. Margaret Cheng's six
golden rules and Giving Good Feedback Framework offer a clear guide to what feedback is how we
can master the things that get in the way and deploy some simple techniques to make feedback a
more routine - and less emotionally charged - part of our routine work communications.
