EAN: 9783031279256

SPRINGERBRIEFS IN SERVICE SCIENCE SMART DIGIT...

This book provides a holistic overview of the major advances that have been made in the context
of Service Science with a focus on IT-enabled services. To address challenges in collaborative
social-centric  ad-hoc  dynamic and open environments  the book studies IT-enabled service
systems from two distinct but complementary research perspectives: service engineering and
service computing. From a service engineering view  the book shows how to apply a systemic
approach to tackle social problems from holistic and multi-disciplinary perspectives by
focusing on service systems and developing a service design framework  including
socio-technical aspects  the service reference model  data-driven collaboration processes  the
incremental design method  requirement propagation  and system adaptability with feedback
loops. From a service computing view  the book introduces a service-oriented aided
infrastructure to support IT-enabled service systems in ICT-facilitated environments and
provide access to tangible and intangible resources in a trustworthy environment. The book
offers a valuable companion and comprehensive reference guide for undergraduate and graduate
students who want to learn about current concepts for designing and implementing service
systems  and for researchers who want to identify future directions in build smart digital
service ecosystems  integrating Internet of Things (IoT) and Artificial Intelligence (AI) and
cyber-security. The book also appeals to developers who need to implement advanced services and
want to capitalize on corresponding business models  customer-driven interaction  and scalable
architectures.

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