This book contains extended and revised papers from the 16th International Conference on
Enterprise Information Systems ICEIS 2014 held in Lisbon Portugal in April 2014. The 24
papers presented in this volume were carefully reviewed and selected from a total of 313
submissions. The book also contains two full-paper invited talks. The selected papers reflect
state-of-the-art research that is oriented toward real-world applications and highlight the
benefits of information systems and technology for industry and services. They are organized in
topical sections on databases and information systems integration artificial intelligence and
decision support systems information systems analysis and specification software agents and
Internet computing human-computer interaction and enterprise architecture.
