EAN: 9783319318837

CONFLICT MANAGEMENT - STEPHAN PROKSCH GEBUNDEN

This book draws on a wide range ofpractical examples to describe how conflicts within
organisations aretraditionally managed and the complementary conflict management methods that
canbe employed. Stephan Proksch clearly explains these innovative methods and theirpotential
applications. The central focus is on mediation as an effective formof conflict resolution.
Discussion and questioning techniques as conflictmanagement tools are explained in simple and
concise terms.

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