Winner of The Shingo Research and Professional Publication Award!Align your leadership team to
deliver the highest possible value to your customers Too many organizations today suffer from
silo-centric behavior and intra-organizational conflict. Yet most don't understand what's
holding them back from achieving outstanding performance. Value stream mapping--an essential
but underusedmethodology--is a proven approach to help you visualize and resolve disconnects
redundancies and gaps in your value delivery system. More than merely a tool to
eliminateoperational waste value stream mapping is a highly effective means to transform
leadership thinking define strategy and priorities and create customer-centric work flow. In
this detailed guide business performance improvement experts Karen Martin and Mike Osterling
present a practical way to deeply understand how work gets done--in any environment--and how to
design improvedwork systems. You'll learn how to: Prepare and engage your leadership team in
the transformation process Gain a deep understanding about your current work systems and the
related barriers to delivering value Design a future state that enables outstanding performance
on all fronts Adopt the new design and lay the foundation for continued improvement Whether you
are a novice an experienced improvement practitioner or a leader Value Stream Mapping will
help you design and operate your business more effectively. And if your organization already
uses value stream mapping this book will help you improve yourtransformation efforts. In
today's rapid-fire business environment there are too many problems to be solved and too many
opportunities to be leveraged to operate without a highly effective means for accomplishing the
important work to be done.Value stream mapping is the missing link in business management and
properly executed has the power to address many business woes.
