EAN: 9780749484606

THE KNOWLEDGE MANAGERS HANDBOOK - NICK MILTON P...

WINNER: CILIP's Knowledge and Information Management Award 2019 - Information Resources Print
Category The way an organization manages and disseminates its knowledge is key to informed
business decision-making  effectiveness and competitive edge. The Knowledge Manager's Handbook
takes you step by step through the processes needed to define and embed an effective knowledge
management framework within an organization. This second edition now includes clear guidance on
the best practice requirements from the first ever internationally recognised standard for
knowledge management  ISO 30401:2018  as well as content on the impact of AI and data
analytics. Nick Milton and Patrick Lambe work through each stage of creating and implementing a
knowledge management framework for an organization's specific needs  based around the four
essential aspects of knowledge management: people  processes  technologies and governance. With
updated international case studies from organizations of all sizes and sectors  along with
user-friendly templates and checklists to help implement effective knowledge management
procedures  The Knowledge Manager's Handbook is the end-to-end guide to making a sustainable
change in the knowledge management culture.

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