Learn how to measure success at the individual and organizational levels. By measuring success
in multiple dimensions using multivariate methods you will be able to determine what works and
what doesn't. The key is to measure and promote progress in terms of organizational vision
mission and overarching goals. Business leaders too often succumb to the working assumption
that they only have to show shareholders and boards of trustees that they are turning a
profit-the higher the profit the more successful their stewardship of the company. Wrong! To
truly thrive and endure all organizations-corporate government small large nonprofit or
startup-need to define and pursue the underlying purpose for their existence. To measure
success leaders today are missing a key meta-analytic in their toolbox. In this book metrics
consultant Martin Klubeck provides it to them. Success Metrics steps you through the processof
identifying and combining the right measures to gauge narrate and guide your organization's
progress toward true success. All organizations have a common goal to be successful. All
leaders want to make data-informed decisions and use measures to improve processes communicate
progress and gain support. The problem is that proxy or partial measures don't measure overall
success and can be misleading. They measure performance parameters progress on a specific task
customer feedback and other piecemeal indices-which taken separately fail to describe an
organization's progress toward overall success. The author's integrated measures of success can
be used to communicate organizational progress to stakeholders shareholders boards of
trustees corporate leaders the workforce and the customer base and thereby galvanize broad
commitment to organizational success. Klubeck shows how his principles and methods of measuring
overall success can be applied at all levels: individual team group department division
and organization. What You Will Learn: Understand why you should measure success instead of
performance Understand what to measure and what not to measure Integrate the measures of
success to tell a complete story Share measures of success with different audiences Who This
Book Is For Organizational leaders at all levels from the executive suite to middle management
analysts and consultants who are tasked with designing metrics programs for organizations
individuals interested in adapting the author's framework to measure overall personal success
in multiple dimensions
