EAN: 9783031308406

SPRINGERBRIEFS IN SERVICE SCIENCE INNOVATIVE ...

This book introduces the most advanced and recent theoretical research on innovative priority
mechanisms in service settings. It covers cutting-edge topics on service innovations such as
line-sitting  service-position-trading  referral priority programs  queue-scalping 
distance-based priority  and dynamic priority policy. It also contains a variety of practical
examples and applications which help managers to make better decisions and to develop a
coherent business strategy. This book appeals to a wide readership  from academics and Ph.D.
students who are interested in priority mechanisms  to service managers and researchers in the
service industry. This is an open access book.

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