EAN: 9783110679076

ORGANIZATIONAL LEARNING IN TOURISM AND HOSPITAL...

Tourism and hospitality organizations have always been exposed to disruptions  stresses  and
crises  making the management of these adversities a necessary skill. The prolonged and complex
turbulence that the industry is often facing from epidemics and pandemics  climate change and
extreme environmental phenomena  or political instability and economic crashes  raise
questions: Do these organizations learn from the crises they experience? If so  how do they
learn  and what do they do with this learning? Organizational Learning in Tourism and
Hospitality Crisis Management brings together an array of expert academic analyses of the
latest thinking and practice on these questions. Drawing on studies conducted around the world
including Greece  Iran  Japan  Malaysia  Mexico  Spain  Turkey  UK  and USA  the contributors
apply a wide range of organizational learning and knowledge management theoretical perspectives
and concepts to offer new insights into crisis-induced learning in a tourism and hospitality
context. The book will be an excellent resource for scholars and students as well as managers
of tourism and hospitality organizations  tourism policymakers  and government officials who
are involved in tourism destination management.

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