Social Media for Government Services Gebunden

This book highlightsstate-of-the-art research development and implementation efforts concerningsocial media in government services bringing together researchers andpractitioners in a number of case studies. It elucidates a number ofsignificant challenges associated with social media specific to governmentservices such as: benefits and methods of assessing usability andsuitability of tools technologies and platforms governance policies andframeworks opportunities for new services integrating social media with organisationalbusiness processes and specific case studies. The book also hig hlights therange of uses and applications of social media in the government domain atboth local and federal levels. As such it offers a valuable resource for abroad readership including academic researchers practitioners in the IT industry developers and government policy- anddecision-makers.