This book highlightsstate-of-the-art research development and implementation efforts
concerningsocial media in government services bringing together researchers andpractitioners
in a number of case studies. It elucidates a number ofsignificant challenges associated with
social media specific to governmentservices such as: benefits and methods of assessing
usability andsuitability of tools technologies and platforms governance policies
andframeworks opportunities for new services integrating social media with
organisationalbusiness processes and specific case studies. The book also highlights therange
of uses and applications of social media in the government domain atboth local and federal
levels. As such it offers a valuable resource for abroad readership including academic
researchers practitioners in the IT industry developers and government policy-
anddecision-makers.
