EAN: 9783734576928

QUALITY MANAGEMENT AND ITS LINKAGES TO HIGHER E...

This course book summarises what is important for a working quality management system and shows
how to close quality loops (which refer to the cyclic quality management logic of
plan-do-check-act). It focuses more in detail on the linkage between quality management and
decision-making processes and it analyses the functions of involved parties and existing limits
of their actions. In doing so  readers will get an insight to communication and implementation
strategies that are relevant to develop change processes at higher education institutions.

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