EAN: 9781260474183

CRUCIAL CONVERSATIONS - KERRY PATTERSON JOSEPH ...

Keep your cool and get the results you want when faced with crucial conversations. This New
York Times bestseller and business classic has been fully updated for a world where skilled
communication is more important than ever.The book that revolutionized business communications
has been updated for today's workplace. Crucial Conversations provides powerful skills to
ensure every conversation-especially difficult ones-leads to the results you want. Written in
an engaging and witty style  the book teaches readers how to be persuasive rather than abrasive
how to get back to productive dialogue when others blow up or clam up  and it offers powerful
skills for mastering high-stakes conversations  regardless of the topic or person.This new
edition addresses issues that have arisen in recent years. You'll learn how to: Respond when
someone initiates a crucial conversation with you Identify and address the lag time between
identifying a problem and discussing it Communicate more effectively across digital mediums
When stakes are high  opinions vary  and emotions run strong  you have three choices: Avoid a
crucial conversation and suffer the consequences  handle the conversation poorly and suffer the
consequences  or apply the lessons and strategies of Crucial Conversations and improve
relationships and results. Whether they take place at work or at home  with your coworkers or
your spouse  crucial conversations have a profound impact on your career  your happiness  and
your future. With the skills you learn in this book  you'll never have to worry about the
outcome of a crucial conversation again.

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