EAN: 9781260474213

CRUCIAL CONVERSATIONS TOOLS FOR TALKING WHEN ST...

The 4 MILLION+ bestseller that revolutionized business communications-updated for today's
workplace. Keep your cool and get the results you want when faced with crucial conversations.
This New York Times bestseller and business classic has been fully updated for a world where
skilled communication is more important than ever. The book that revolutionized business
communications has been updated for today's workplace. Crucial Conversations provides powerful
skills to ensure every conversation-especially difficult ones-leads to the results you want.
Written in an engaging and witty style  the book teaches readers how to be persuasive rather
than abrasive  how to get back to productive dialogue when others blow up or clam up  and it
offers powerful skills for mastering high-stakes conversations  regardless of the topic or
person. This new edition addresses issues that have arisen in recent years. You'll learn how
to: · Respond when someone initiates a crucial conversation with you · Identify and address the
lag time between identifying a problem and discussing it · Communicate more effectively across
digital mediums When stakes are high  opinions vary  and emotions run strong  you have three
choices: Avoid a crucial conversation and suffer the consequences  handle the conversation
poorly and suffer the consequences  or apply the lessons and strategies of Crucial
Conversations and improve relationships and results. Whether they take place at work or at home
with your coworkers or your spouse  crucial conversations have a profound impact on your career
your happiness  and your future. With the skills you learn in this book  you'll never have to
worry about the outcome of a crucial conversation again.

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