EAN: 9783662565544

PROCESS INNOVATION ENABLING CHANGE BY TECHNOLOG...

This management manual and textbook introduces the theoretical basics of process management and
provides a procedural model for process innovation. The procedural model makes it possible to
develop customer-oriented processes in a structured manner and to design them in order to meet
changing requirements. This textbook has been recommended and developed for university courses
in Germany  Austria and Switzerland. This book enables readers to understand and apply the
seven phase procedural model for process innovation in order to design and implement innovative
processes. Exercises and review questions test understanding of the theoretically acquired
knowledge.

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