EAN: 9783990626764

A GUIDE FOR SERVICE PROFESSIONALS - WILHELM GUT...

Service: from good to great!Along with the basic tools of the trade  including properly setting
a table  a refined beverage service  and a thorough knowledge of service systems  styles and
techniques  a courteous  polite and unobtrusive interaction with customers is essential. It
doesn't end there. Excellent recommendations while taking a guest's order  the professional
handling of complaints  and understanding and warmth in communicating with foreigners are
important as well.A service professional must also be able to plan  organize and carry out all
kinds of events to create a memorable experience for all guests.

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