EAN: 9789063695439

GOOD SERVICES - LOU DOWNE KARTONIERT (TB)

Service design is a rapidly growing area of interest in design and business management. There
are a lot of books on how to get started  but this is the first book that describes what a
'good' service is  what makes a good service and why.This book lays out the essential
principles for building services that work well for users. Demystifying what we mean by a
'good' and 'bad' service and describing the common elements within all services that mean that
it either works for users or doesn't. A practical book for non-practitioners interested in
better service delivery  a book to guide their decision making without the need to first learn
how to design a service themselves.

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